Ordering products from us is easy, just put them in the shopping cart, fill in your address and contact details and the order is placed. Both private and companies can order. Details about the ordering and delivery procedure are briefly presented below. For more detailed information please refer to our CUSTOMER SERVICE section.
Step 1: adding products into the shopping cart.
Information to consider: unit price, packing unit
Unit price: expressed in EURO or USD (currency can be changed from the left up side of the page) depends of the quantity of products ordered. Available prices are displayed for each product. The prices don't include AVT and shipping cost. Details about shipping can be found below, at step 3.
Availability: When the product can be dispatched. For products in stock dispatch can take up to 3 working days.
Packing unit: 1 for products we usually stock, > 1 for other products. Each product can be ordered only in a quantity which is a multiple of a fixed number and which is displayed below the product price. Any quantity you add in the shopping cart will be rounded up based on the packing unit. Samples for products with high pack size can be requested at inq@ledrise.com
Step 2: shopping cart, warranty, shipping cost
Shopping cart: the place where you see all the products you want to order. The total cost of the products is displayed. Shipping cost is not included but is displayed on the same page (for more details click this text)
Warranty: By default all products purchased from us have a 7 day return warranty if products don't function when you receive them (only valid for a failure rate of more than 0.5% of the products ordered). In the shopping cart you can choose to have an extended warranty for some or all of the products. This warranty can be between 3 to 24 months at a cost of 5% to 30% per product. For products with warranty we will replace the broken products for free and cover the shipping cost of sending the new product to you or choose to give you a complete refund if the cost of replacing is a lot higher than the cost of the product.
Step 3: Checkout, Shipping cost
Check out: Please carefully fill your billing and shipping address.
Shipping cost: After you have filled the delivery address our online shop will display the available shipping options for your region and also the cost for each.
Step 4: Payment and order confirmation
Payment: you can pay with Credit Card, Pay Pal or Bank transfer. For Credit Card or Pay Pal your account will be billed automatically. For bank transfer you will need to make a wire transfer from your bank account into ours. Payment must be done in the same currency of the invoice, in the exact amount and all transfer costs must be covered by you.
Order confirmation: After you confirm the order you can save the proforma invoice. If you choose bank transfer you will find our bank details on the proforma invoce. Please inform us via email when you have made payment.
Step 5: Delivery
Delivery time (dispatch+transit time) is calculated from the time your payment is confirmed (message 1) . We will inform you via email about the following events:
- We receive your payment
- The order is processed which means our warehouse is working on your order and will dispatch it in maximum 3 working days.
- The order is delayed because some products are not in stock. We will also give you an estimation about wait time.
- The order is dispatched. AWB number (if available) can be requested via email.
