1. Summary of our terms: (valid from 14 Oct 2011)
Payment methods:
Credit or Debit Card: Visa, Visa Debit, MasterCard. 100% secure via the Paypal.
Papyal. Fast and absolutely secure. A paypal account is recommended but not necessary. You can pay with your credit card also.
Bank Transfer. Payment is made by transferring the order amount in our bank account.
Transit time:
1-2 Days for paid shipping and light parcels (3 kg or less) with International Courier (Express)
4-7 Days for paid shipping and heavy parcels (3 kg or more) with Economy Express
7-14 Days for free shipping
Shipping cost:
Free for orders that contain only products with the “Free Shipping” logo.
International courier rates start from 12 EURO for next day delivery in the European Union, tracking is available.
At the shopping cart you can get a calculation of the shipping cost for your order.
Shipping time for your paid order is based on the items it contains:
Shipping time for your paid order is based on the items it contains:
- All are in our stock in the quantity you need. At the shopping cart page all the products in this situation will have a green square. Usually takes 24 hours for us to ship with paid shipping. For Free shipping it might take up to 5 days longer.
- One or more items that are in stock at our suppliers and in the quantity you need. At the shopping cart page all the products in this situation will have a pale green square. Usually takes 5 to 7 working days for us to ship your order with paid shipping or up to 10 days with free shipping.
- One ore more items are not in stock At the shopping cart page all the products in this situation will have red square. We can only inform about shipping time if you ask us or place an order that contains these products. If your total order is larger than 500 euro and contains other products too we will send these first and products with the red square when they arrive.
Money back guarantee:
You may ask and we will refund all your money if we delay the shipping of your order from the time specified above with more than:
-7 working days if you ordered only items that where in our stock in the quantity you ordered. Specified shipping time: within 24 hours from payment. Equal with 8 working days from date when your orders was confirmed.
-7 working days if your order has some items that where in our suppliers stock in the quantity you ordered. Specified shipping time: 5-7 days from payment. Equal with 14 working days from date when your orders was confirmed.
-15 days beyond the time we specified via email for an order which had products that where not in stock at Ledrise.com or our suppliers. Specified shipping time: Some products are not in stock. Shipping time will be provided via e-mail.
Order cancelation:
For free until an order enters the shipping process (its status changes to “Processing”), for a fee from then to the time of shipping.
Product warranty:
Free 14 days warranty.
Paid warranty for up to five years. Warranty fees can range from 1% to 10% of the product value. LedRise.com will handle warranty claims.
Product returns:
You can return all or some of the products ordered and get a full refund on their value within 45 days from the shipping date and if their value is less than 250 euro. For larger amounts a fee of 20% may apply, based on the type of products you want to return and how fast we can sell them to other customers.
Service and Return Center for Europe:
Zexstar.Srl , Hambarului 10A, Bucharest 021904, Romania
Cost of returning products is supported by you. Cost of shipping replacement products back is supported by us.
2. About the order process
Ordering products from us is easy, just put them in the shopping cart, fill in your address and contact details and the order is placed. Both private and companies can order. Details about the ordering and delivery procedure are briefly presented below. For more detailed information please refer to our CUSTOMER SERVICE section.
Step 1: adding products into the shopping cart.
Information to consider: unit price, packing unit
Unit price: expressed in EURO or USD (currency can be changed from the left up side of the page) depends of the quantity of products ordered. Available prices are displayed for each product. The prices are without VAT (sales tax) and shipping cost.
New! All customers within the European Union with a valid VAT ID will receive with their purchase an invoice from our VAT registered company in the EU. VAT for the purchase is subject to reverse charge and is to be accounted for by the recipient according to the Council Directive 2006/112/EC.
Details about shipping can be found below, at step 3.
Availability: When the product can be dispatched.
Packing unit: 1 for products we or our suppliers usually stock, > 1 for other products. Each product can be ordered only in a quantity which is a multiple of a fixed number and which is displayed below the product price. Any quantity you add in the shopping cart will be rounded up based on the packing unit. Samples for products with high pack size can be requested at inq@ledrise.com
Step 2: shopping cart, warranty, shipping cost
Product availability: here you will see for each product if we or our suppliers have enough in stock to meet your order.
Shopping cart: the place where you see all the products you want to order. The total cost of the products is displayed. Shipping cost is not included but is displayed on the same page.
Warranty: By default all products purchased from us have a 14 day return warranty In the shopping cart you can choose to have an extended warranty for some or all of the products. This warranty can be between 3 to 60 months at a cost of 1% to 10% per product. For products with warranty we will replace the broken products for free and cover the shipping cost of sending the new product to you or choose to give you a complete refund if the cost of replacing is higher than the cost of the product.
Step 3: Checkout, Shipping cost
Check out: Please carefully fill your billing and shipping address.
Shipping cost: After you have filled the delivery address our online shop will display the available shipping options for your region and also the cost for each.
Step 4: Payment and order confirmation
Payment: you can pay with Credit Card, Pay Pal or Bank transfer. For Credit Card or Pay Pal your account will be billed automatically. For bank transfer you will need to make a wire transfer from your bank account into ours. Payment must be done in the same currency of the invoice, in the exact amount and all transfer costs must be covered by you.
Order confirmation: After you confirm the order you can save the proforma invoice. If you choose bank transfer you will find our bank details on the proforma invoce. Please inform us via email when you have made payment.
Step 5: Delivery
Delivery time (dispatch+transit time) is calculated from the time your payment is confirmed (message 1) . We will inform you via email about the following events:
- We receive your payment
- The order is processed which means our warehouse is working on your order and will dispatch it in maximum 3 working days.
- The order is delayed because some products are not in stock. We will also give you an estimation about wait time.
- The order is dispatched. AWB number (if available) can be requested via email.
